FAQs

Please see below for answers to frequently asked questions:

Where is my order number?

An order confirmation containing your order number is either emailed or texted to you upon checkout. If you added your email at checkout, please check your spam folder if you do not see the order confirmation in your inbox.

How do I track my order?

Once you place your order, tracking can take up to 3 business says to be available. You will receive a shipment confirmation email from us once your tracking number is available. One you have your tracking number, you can track your shipment here:  https://jimmiswim.com/apps/17TRACK?is_temp=true

I received one product in my order, where are the other item(s)?

We actually sometimes ship items separately to get them to you as quickly as possible. This means you might receive one item before the other. Please refer to your tracking number to monitor your package(s).

Can I change/edit/cancel my order?

We process your order as soon as it's placed! Once an order has been placed we are unable to make ANY changes (This includes cancellations/shipping/billing addresses, shipping method, inserting promo code, removing/adding/altering an item in your order etc.)

What should I do if I entered the wrong shipping address at checkout?

While we strive to fulfill orders according to customer needs, once an order is shipped to the address entered at checkout, it's unfortunately outside our control to edit or modify the address. Jimmi Swim is not responsible for orders shipped to incorrect addresses provided by the customer and does not offer refunds in these cases. Additionally, for addresses provided by the customer that yield 'Insufficient Address' a $15 shipping/processing fee will be subtracted from your refund.

Here are some options that might help, depending on the situation:

• USPS Intercept Request: In some cases, USPS may offer intercept services for a fee. They might be able to redirect the package to a different address. We recommend contacting USPS directly to inquire about the possibility and any associated costs.
• Contact the recipient at the listed address (if comfortable): If the address isn't a complete mistake and you know someone who might reside there, reaching out to them could be an option. They might be willing to accept the package and forward it to you.

My package says delivered but I have not received it?

Please refer to your shipment tracking number to track your order. If your tracking number states your package has been delivered, and you have not received it please follow these steps below. Jimmi Swim cannot be held responsible for lost or stolen packages and does not offer refunds in these cases.

1. Contact your local post office: Since mail carriers deliver to specific routes, your local post office might have additional information about your package. They could have it held for safekeeping or have insights into its whereabouts. You can find your local USPS office using this link: USPS office locator: https://tools.usps.com/find-location.htm

2. File a Missing Mail Claim with USPS: If the local office doesn't have any leads, you can file a missing mail claim directly with USPS. This will initiate a formal search for your package. You can find instructions on how to file a claim here: USPS Missing Mail Claim: https://www.usps.com/help/missing-mail.htm

If you realize that the address you supplied is a location where you no longer live, may we suggest submitting a mail forwarding request through USPS: https://www.usps.com/manage/forward.htm

How do I make a return?

We are happy to accept returns within 14 days of receiving your item. Please follow our return instructions to make a return: https://jimmiswim.com/policies/refund-policy 

May I return sale items?

All sale items are final sale and are not eligible for returns.

Can I return just the bottom (or just the top)?

We do not sell bikini bottoms / tops separately. If you would like to make a return, you must return the full set (top and bottom). Please refer to our return policy here: https://jimmiswim.com/policies/refund-policy

How to I make an Exchange?

At this time, we only offer returns for regular orders. Please follow our return policy here: https://jimmiswim.com/policies/refund-policy  . Once we receive your return, please feel free to reorder a new suit if you desire. We will ensure any previous discount code that was used on your first order will still be valid on your second order.

We do offer a one time exchange your subscription Jimmi Box suit for another style/size of your choice. Please follow our return policy here: https://jimmiswim.com/policies/refund-policy

How long will it take to receive my refund?

Once we receive the product, we will provide the customer with a refund to the original form of payment within 5 business days of receiving the item. Depending on your financial institution, it may take up to 12 business days for the funds to be released. 

If my suit goes on sale, may I receive a price adjustment?

Our policy does not allow for price adjustments on previous purchases once the order is complete. This policy ensures fairness for all our customers.

What is your monthly bikini subscription?

As part of our subscription program, you will receive a newly designed Jimmi Swim suit every month, along with a surprise gift. Think of it as a monthly beach date with your BFF who just gets you. Your discount code also still applies for the monthly subscription. You can also manage your subscription by creating a Jimmi Swim account on our website.

You can manage your subscription here: https://jimmiswim.com/pages/manage-subscriptions

I am a brand ambassador, how do I modify my discount code and/or receive commissions?

Please use this link:  https://jimmiswim.com/pages/affiliate to access your personal dashboard. You will be able to create and edit your custom discount code here and monitor its usage, including your commissions. To receive your commission, please add your payment preference of how you would like to receive payouts in the settings section of your dashboard.